门诊精细化管理中质控重点指标的构建与实践效果
Construction and Practical Effect of Quality Control Key Indicators in Outpatient Clinic Refined Management
蒲凤 1孙烨 1孙薇1
作者信息
- 1. 宁夏医科大学总医院门诊部,宁夏 银川 750004;宁夏医科大学总医院质量控制办公室,宁夏 银川 750004
- 折叠
摘要
门诊精细化管理的实施有助于提升医疗服务效率和患者满意度,促进医院门诊服务的可持续发展,但也需要不断适应技术发展和患者需求的变化,持续进行优化和创新.本文概述门诊精细化管理的特点,总结门诊精细化管理中的质控要求,构建门诊精细化管理中质控重点指标的构建,并提出门诊精细化管理中质控重点指标的4大实践措施与效果:信息化管理、人员管理、细节管理与意识管理.
Abstract
Implementation of outpatient fine management helps to improve the efficiency of medical services and pa-tient satisfaction,and promotes the sustainable development of outpatient services in hospitals,but it also needs to be continuously adapted to the changes in technological development and patient needs,and continuously optimized and innovated.This paper outlines the characteristics of outpatient fine management,summarizes the requirements of qual-ity control in outpatient fine management,constructs the construction of quality control key indexes in outpatient fine management,and proposes four major practical measures and effects of quality control key indexes in outpatient fine management:information technology management,personnel management,detail management and awareness manage-ment.
关键词
门诊精细化管理/质量控制/重点指标/细节管理/信息化管理Key words
Outpatient refined management/Quality control/Key indicators/Detail management/Information tech-nology management引用本文复制引用
出版年
2024
NETL
NSTL
万方数据