Application Value of Quality Service Model in Outpatient Nursing Man-agement
Objective To explore the effect of applying quality service model in outpatient nursing management.Methods A total of twenty-one nurses from the outpatient department of Yixing People's Hospital were selected as the study objects.From January 2022 to December 2022,routine nursing management(control group)was adopted.From January 2023 to December 2023,high-quality service model nursing management was adopted(observation group).Both groups were the same group of nurses.The comprehensive ability,nursing quality and management satis-faction of the two groups were compared.Results The comprehensive ability and nursing quality of the observation group were higher than those of the control group,and the differences were statistically significant(all P<0.05).The satisfaction of management mode in observation group was higher than that in control group(95.24%vs 61.90%),and the difference was statistically significant(χ2=5.091,P<0.05).Conclusion The application of quality service model in outpatient nursing management can effectively improve the comprehensive ability of nursing staff,make nursing staff more satisfied with the management model,and contribute to the improvement of outpatient nursing quality.
OutpatientNursing managementQuality service modelSatisfactionManagement effect
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