Study on the Effect of the Application of PDCA Management Model in Pharmacy Management
Objective To explore the application effect of PDCA management model in pharmacy management and its impact on staff efficiency and service quality.Methods Six staff members of the pharmacy of Zibo Boshan District Family Planning Service Center District Maternal and Child Health Hospital from January to December 2022 and 1 600 prescriptions were selected as the traditional group to implement traditional management.The same staff and 1 600 prescriptions from January to December 2023 were taken as an exploratory group to implement PDCA manage-ment.Compare the management effect of the two groups.Results The service quality and management quality scores of the exploratory group were higher than those of the traditional group,and the differences were statistically signifi-cant(all P<0.05).The working efficiency of the exploratory group was higher than that of the traditional group,and the difference was statistically significant(both P<0.05).The error rate of drug dispensing in the exploratory group(0.38%)was lower than that of the traditional group(1.00%),and the difference was statistically significant(χ2=4.577,P<0.05).Conclusion The application of PDCA management model in pharmacy management can significantly im-prove the quality of service,management quality and work efficiency,and effectively reduce the error rate of drug dis-pensing.
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