首页|基于全程质控的管理模式对小儿门诊医生医疗质量和专业技能的影响

基于全程质控的管理模式对小儿门诊医生医疗质量和专业技能的影响

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目的 探讨基于全程质控的管理模式对小儿门诊医生医疗质量和专业技能的影响.方法 选取2022年5月—2023年1月潍城区人民医院小儿门诊33名医生为对照组,2023年2-8月同一批33名医生为观察组.对照组采用常规管理,观察组联合基于全程质控的管理模式,两组均完成3个月管理,比较两组医疗质量、专业技能及满意度.结果 观察组沟通技能、医患关系、尊重隐私、接种流程、医生的服务态度与健康教育得分均高于对照组,差异有统计学意义(P均<0.05);观察组查体技能、阅片效率、接种技术、不良反应预防、接种方法、风险评估、应急处置得分均高于对照组,差异有统计学意义(P均<0.05);观察组管理内容、自身技能提升、能减轻工作量、提高医患关系及考核方式合理评分均高于对照组,差异有统计学意义(P均<0.05).结论基于全程质控的管理模式用于小儿门诊预防中能提升医疗质量和专业技能及医生对管理的满意度.
The Influence of Management Mode Based on Whole-Process Quality Con-trol on Medical Quality and Professional Skills of Pediatric Outpatient Doctors
Objective To explore the influence of management mode based on whole-process quality control on medi-cal quality and professional skills of pediatric outpatient doctors.Methods From May 2022 to January 2023,33 doc-tors in the pediatric outpatient department of Weicheng District People's Hospital were selected as the control group,and the same 33 doctors from February to August 2023 were selected as the observation group.The control group was treated with routine management,and the observation group was combined with the management mode based on the whole process quality control.Both groups completed 3 months of management.The medical quality,professional skills and satisfaction of the two groups were compared.Results The scores of communication skills,doctor-patient re-lationship,respect for privacy,vaccination process,doctor's service attitude and health education in the observation group were higher than those in the control group,and the difference were statistically significant(all P<0.05).The scores of physical examination skills,reading efficiency,vaccination technology,adverse reaction prevention,vaccina-tion method,risk assessment and emergency response in the observation group were higher than those in the control group,and the difference were statistically significant(all P<0.05).The scores of management content,self-skill im-provement,workload reduction,doctor-patient relationship improvement and reasonable assessment methods in the observation group were higher than those in the control group,and the difference were statistically significant(all P<0.05).Conclusion The management mode based on the whole process quality control can improve the medical quality and professional skills and doctors'satisfaction with management in the prevention of pediatric outpatient clinic.

Full process quality control management modePediatric outpatient preventionMedical qualityProfes-sional skills

张淑红、肖雨峰

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潍城区人民医院儿保科,山东 潍坊 261000

昌乐县人民医院普外科,山东 潍坊 262400

基于全程质控的管理模式 小儿门诊预防 医疗质量 专业技能

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(7)