To Explore the Application Effect of PDCA Quality Management to Im-prove the Service Quality of Children's Traditional Chinese Medicine Health Management
Objective To explore the application effect of PDCA quality management to improve the service quality of children's traditional Chinese medicine health management.Methods A total of 32 medical staff working in Shaoguan Second People's Hospital were selected as the research objects.From September to December 2021,the routine man-agement plan was used as the control group,and from January to September 2022,the PDCA management plan was implemented as the observation group.The service quality and management method recognition rate of the two groups of medical staff were compared.Results The scores of document processing,item management,ward management,dis-infection and cleaning of medical staff in the observation group were higher than those in the control group,and the differences were statistically significant(all P<0.05).The recognition rate of management methods in the observation group 100.00%(32/32)was higher than that in the control group 81.25%(26/32),and the difference was statistically significant(χ2=6.620,P<0.05).Conclusion PDCA quality management can effectively improve the service quality and management method recognition rate of children's traditional Chinese medicine health management.
PDCATraditional Chinese medicine health management services for childrenService qualityManage-ment
万方数据
维普
