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结构-过程-结果理论指导下的多维质量管理在护理质量持续改进中的应用

The Application of Multidimensional Quality Management Guided by Structure Process Result Theory in Continuous Improvement of Nursing Quality

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目的 探究结构-过程-结果理论指导下的多维质量管理在护理质量持续改进中的应用.方法 选取2020年1月—2021年12月山东省第二人民医院护理人员23名为研究对象.2020年1-12月设为对照组,采用常规管理方法,2021年1-12月设为观察组,采用结构-过程-结果理论指导下的多维质量管理法.分析工作质量、护理人员综合能力、护理人员满意度、专业技术掌握情况及差错事件发生率.结果 观察组工作质量评分较对照组高,差异有统计学意义(P均<0.05);观察组护理人员综合能力评分高于对照组,差异有统计学意义(P均<0.05);观察组护理人员满意度为100.00%(23/23),高于对照组的73.91%(17/23),差异有统计学意义(χ2=4.792,P<0.05);观察组护理人员专业技术掌握情况较对照组高,差异有统计学意义(P均<0.05).结论 在护理质量持续改进中实施结构-过程-结果理论指导下的多维质量管理法效果显著.
Objective To explore the application of multidimensional quality management under the guidance of structure-process-result theory in continuous improvement of nursing quality.Methods A total of 23 nursing staff in the Second People's Hospital of Shandong Province from January 2020 to December 2021 were selected as the re-search objects.From January to December 2020,they were set as the control group,using conventional management methods.From January to December 2021,they were set as the observation group,using the multidimensional quality management method under the guidance of the structure-process-result theory.Analyze the quality of work,the com-prehensive ability of nursing staff,the satisfaction of nursing staff,the mastery of professional technology,and the inci-dence of error events.Results The work quality score of the observation group was higher than that of the control group,and the difference was statistically significant(all P<0.05).The comprehensive ability score of nursing staff in the observation group was higher than that in the control group,and the difference was statistically significant(all P<0.05).The satisfaction rate of nursing staff in the observation group was 100.00%(23/23)higher than 73.91%(17/23)in the control group,and the difference was statistically significant(χ2=4.792,P<0.05).The mastery of professional skills of nursing staff in the observation group was higher than that in the control group,and the difference was statisti-cally significant(both P<0.05).Conclusion The effect of multidimensional quality management under the guidance of structure-process-result theory in the continuous improvement of nursing quality is significant.

Structure-process-result theoryQuality managementManagement effectQuality of work

张华

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山东省第二人民医院设备器材科,山东 济南 250022

结构-过程-结果理论 质量管理 管理效果 工作质量

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(8)