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120指挥中心调度现状及发展路径分析

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本文通过对120指挥中心的调度工作进行细致全面的分析,提出了相应的发展路径.在调度现状方面,指出了人力资源紧缺、调度过程不规范等问题,建议加大人才引进和培养力度,提高调度员的专业素质和技能水平;针对调度过程中存在的不规范问题,提出了建立质量监控和评估机制的措施.在发展路径方面,提出推动分级医疗体系的发展和资源合理配置为重要方向,建议与各级医疗机构建立紧密合作关系,建立预约制度和引入信息化管理系统等.通过这些措施的推进,可以实现指挥中心工作的自动化、智能化,并建立起完善的分级医疗网络和资源共享机制.
Analysis of the Current Situation and Development Path of 120 Command Center Dispatch
Based on the detailed and comprehensive analysis of the dispatching work of 120 command center,this pa-per put forward the corresponding development path.In terms of the current situation of dispatching,it pointed out the problems of shortage of human resources and non-standard dispatching process.It was suggested to increase the intro-duction and training of talents and improve the professional quality and skill level of dispatchers.Aiming at the non-standard problems in the scheduling process,the measures of establishing quality monitoring and evaluation mecha-nism were put forward.In terms of the development path,it was proposed to promote the development of the hierarchi-cal medical system and the rational allocation of resources as an important direction.It was recommended to establish close cooperation with medical institutions at all levels,established an appointment system and introduceed an infor-mation management system.Through the advancement of these measures,the automation and intelligence of the com-mand center could be realized,and a perfect hierarchical medical network and resource sharing mechanism could be established.

120 command centerCurrent situation of schedulingDevelopment path

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南通市通州区120急救指挥中心,江苏 南通 226300

120指挥中心 调度现状 发展路径

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(9)