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改善患者就医体验的医院"智慧设施"实践研究

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本文以上海某公立三级眼科医院的"智慧设施"建设为研究基础,从社区居民和来院就诊患者的角度,统计居民和患者对于医院研发的人工智能眼健康筛查设备的使用效果及满意度,详细分析公立医院特别是公立专科医院进行"智慧设施"建设的实践价值,旨在通过探究分析患者对医院"智慧设施"建设的使用感受及患者满意度,提升患者的就医体验.
Research on the Practice of"Smart Facilities"in Hospitals to Improve the Medical Experience of Patients
Based on the construction of"smart facilities"in a public tertiary eye hospital in Shanghai,this paper counts the use effect and satisfaction of residents and patients on the artificial intelligence eye health screening equip-ment developed by the hospital from the perspective of community residents and patients,and analyzes in detail the practical value of the construction of"smart facilities"in public hospitals,especially public specialized hospitals.The purpose of this paper is to improve the patient's medical experience by exploring and analyzing the patient's use of the hospital's"smart facilities"construction and patient satisfaction.

Public hospitalsSmart facilitiesPatients satisfactionPractical value

张美玲、陈婧婧、贺江南

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上海市眼病防治中心,上海 200040

公立医院 智慧设施 患者满意度 实践价值

上海市卫生系统后勤管理协会研究型课题

WSHQYJY KT-10-2023

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(11)
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