深入探讨"10S"管理法在提升药房工作效率和服务质量中的作用
In-depth Discussion of the"10S"Management Method to Enhance the Ef-ficiency of the Pharmacy and the Role of Service Quality
赵凤 1冯希 1曾庭2
作者信息
- 1. 广西壮族自治区南溪山医院(广西壮族自治区第二人民医院)药学部,广西 桂林 541002
- 2. 广西柳州市工人医院(广西医科大学第四附属医院)药学部,广西 柳州 545000
- 折叠
摘要
目的 深入探讨"10S"管理法在提升药房工作效率和服务质量中的作用.方法 选取2022年1-12月广西壮族自治区南溪山医院药房工作的15名工作人员为研究对象,设定为传统组,并实施传统管理法.同一批工作人员于2023年1-12月纳入探究组,实施"10S"管理法.对比两组管理效果.结果 探究组药房管理质量评分高于传统组,差异有统计学意义(P均<0.05).探究组服务质量评分高于传统组,差异有统计学意义(P均<0.05).探究组的处方处理时间为(4.12±1.26)min、药品检索时间为(0.53±0.21)min、处方审核耗时为(0.76±0.22)min,优于传统组的(6.16±1.19)min、(1.21±0.17)min、(1.13±0.19)min,差异有统计学意义(t=37.222、79.588、40.251,P均<0.05).结论 "10S"管理法能够有效提高药房的管理质量和服务质量,同时提升工作人员的工作效率.
Abstract
Objective To explore the role of"10S"management method in improving the work efficiency and service quality of pharmacy.Methods A total of fifteen staff working in the pharmacy of Nanxishan Hospital of Guangxi Zhuang Autonomous Region from January to December 2022 were selected as the research objects,set as the tradi-tional group,and the traditional management method was implemented.From January to December 2023,the same group of staff were included in the inquiry group to implement the"10S"management method.Compared the manage-ment effects of the two groups.Results The score of pharmacy management quality in the inquiry group was higher than that in the traditional group,and the differences were statistically significant(all P<0.05).The service quality score of the inquiry group were higher than those of the traditional group,and the differences were statistically signifi-cant(all P<0.05).The prescription processing time of the exploration group was(4.12±1.26)min,the drug retrieval time was(0.53±0.21)min,and the prescription review time was(0.76±0.22)min,which were better than the tradi-tional group(6.16±1.19)min,(1.21±0.17)min,(1.13±0.19)min,the differences were statistically significant(t=37.222,79.588,40.251,all P<0.05).Conclusion The"10S"management method can effectively improve the manage-ment quality and service quality of the pharmacy,and improve the work efficiency of the staff.
关键词
"10S"管理法/药房管理/工作效率/服务质量Key words
"10S"management method/Pharmacy management/Work efficiency/Service quality引用本文复制引用
出版年
2024
NETL
NSTL
万方数据