Analysis of the Construction of Humanized Management Service and its Application Effect in Hospital Health Management
Objective To explore the construction of humanized management service and its application effect in hos-pital health management.Methods A total of 30 medical workers in the First Affiliated Hospital of Guangdong Phar-maceutical University were selected as the research objects.From January to December 2022,the routine hospital health management was adopted and set as the control group.From January to December 2023,the humanized hospi-tal health management design was adopted and set as the observation group.The Maslach Burnout Inventory(MBI)score and Psychological Empowerment Scale(PES)score of health care workers were compared between the two groups,and the quality of service was compared between the two groups.Results The MBI scale emotional exhaustion score was 23.39±3.83 and depersonalization score was 9.96±1.36 of the medical workers in the observation group,lower than those in the control group 29.07±4.36 and 12.58±2.49,and the personal accomplishment score was 34.51±4.07 higher than the control group 26.90±4.33,the differences were statistically significant(t=5.300,5.058,7.014,all P<0.05).The self-efficacy,work significance,autonomy,work impact and total score of psychological empowerment PES scale of medical workers in the observation group were higher than those in the control group,and the differences were statistically significant(all P<0.05).The service quality evaluation values of tangibility,reliability,responsive-ness,assurance and empathy in the observation group were higher than those in the control group,and the differences were statistically significant(all P<0.05).Conclusion The construction and implementation of humanized manage-ment service is conducive to improving the psychological empowerment level of medical workers,reducing their job burnout,and improving the quality of hospital health care services.
Hospital health managementHumanized managementMedical workersHealth management projectJob burnout
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