Evaluation of the Practical Effectiveness of 6S Lean Management to Optimise the Patient Attendance Process in Internal Medicine Outpatient Clinics
Objective To analyze the effect of seiton-seiri-seiso-seiketsu-shitsuke-safety (6S) lean management to optimize the process of internal medicine outpatient patient visits. Methods Fifty-one staff members of the internal medicine outpatient clinic of Shijie Hospital of Dongguan were selected for the study from March 2022 to April 2024. The routine management mode was implemented from March 2022 to March 2023,which was set as the control group. 6S Lean Management was used to optimize the outpatient visit process from April 2023 to April 2024 and was set up as a study group. Two groups of 600 internal medicine outpatients were selected for the study. Quality of work scores,management satisfaction,efficiency of outpatient visits,and patient satisfaction with outpatient services were com-pared between the two groups. Results The service quality and work efficiency scores of the staff in the study group were higher than those of the control group,and the differences were statistically significant (both P<0.05). The man-agement satisfaction of the study group was 90.20％ (46/51),which was higher than 74.51％ (38/51) of the control group,and the difference was statistically significant (x2=4.317,P<0.05). The average waiting time and the number of repeated in-hospital queues of outpatients in the study group were better than that of the control group,and the differ-ences were statistically significant (both P<0.05). The outpatient complaint rate in the study group was 0.67％ (4/600),which was lower than 2.50％ (15/600) in the control group,and the difference was statistically significant (x2=6.471,P<0.05). Patients' satisfaction with outpatient services in the study group was higher than that of the control group,and the differences were statistically significant (all P<0.05). Conclusion 6S lean management optimization of internal medicine outpatient consultation process can significantly improve the efficiency of patient consultation,improve the quality of outpatient diagnosis and treatment services.
6S Lean ManagementInternal medicine departmentTreatment process optimizationEffect evaluation
万方数据
维普
