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放射科的风险管理与质量控制策略研究

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目的 探讨放射科应用风险管理与质量控制措施的效果.方法 选取2022年1月—2023年12月浠水县人民医院放射科在岗的30名医务人员为研究对象,根据时间分组,2022年1—12月设为对照组,实施常规管理.2023年1—12月设为研究组,实施风险管理.两组医务人员为同一批.对比两组医务人员差错事件、医患纠纷事件的发生情况,医务人员的风险管理意识评分、风险处理能力评分、疲劳评分、工作压力评分、职场正念评分、职业满意度评分.结果 在对照组阶段放射科,差错事件共发生8起,医患纠纷事件发生5起,研究组阶段差错事件发生2起,医患纠纷事件发生1起.研究组风险管理意识评分为(92.61±4.75)分、风险处理能力评分为(92.10±4.58)分,均高于对照组的(86.53±4.20)分、(85.72±4.09)分,差异有统计学意义(t=5.252、5.691,P均<0.05).研究组疲劳评分、工作压力评分均比对照组低,研究组职场正念评分、职业满意度评分均比对照组高,差异有统计学意义(P均<0.05).结论 在医院放射科管理中落实风险管理,不仅能够有效增强医务人员在放射科临床诊断中的风险管理意识和风险处理能力,有助于减少差错事件和医患纠纷事件,还能减轻医务人员在放射科诊疗工作中的疲劳感和压力,使其职场正念和职业满意度得以提高.
Research on Risk Management and Quality Control Strategy of Radiology Department
Objective To explore the effect of risk management and quality control measures in radiology department. Methods Thirty medical staff working in the Radiology department of Xishui County People's Hospital from January 2022 to December 2023 were selected as the study objects,grouped according to time,and set as the control group from January to December 2022 for routine management. From January to December 2023,the research group was set up to implement risk management. The two groups of medical personnel are the same. The occurrence of medical staff error events and doctor-patient disputes events,the risk management awareness score,risk handling ability score,fa-tigue score,work stress score,workplace mindfulness score and career satisfaction score of medical staff were com-pared between the two groups. Results In the radiology department of the control group,there were 8 errors and 5 doctor-patient disputes,while in the study group,there were 2 errors and 1 doctor-patient dispute. The risk manage-ment awareness score of the study group was 92.61±4.75 and the risk management ability score was 92.10±4.58,which were higher 86.53±4.20 and 85.72±4.09 of the control group,and the differences were statistically significant (t=5.252,5.691,all P<0.05). The fatigue score and work pressure score of the study group were lower than those of the control group,and the work mindfulness score and career satisfaction score of the study group were higher than those of the control group,the differences were statistically significant (all P<0.05). Conclusion The implementation of risk management in the management of hospital radiology department can not only effectively enhance the risk manage-ment awareness and risk handling ability of medical personnel in the clinical diagnosis of radiology department,help to reduce errors and doctor-patient disputes,but also reduce the fatigue and pressure of medical personnel in the diag-nosis and treatment of radiology department,so that their workplace mindfulness and career satisfaction can be im-proved.

Radiology departmentHospital managementRisk managementQuality control

陈蔚、董双国

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浠水县人民医院放射科,湖北黄冈 438200

湖北科技学院附属浠水医院放射科,湖北黄冈 438200

放射科 医院管理 风险管理 质量控制

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(17)