首页|风险管理在降低精神病房护理管理中风险事件和提高护理质量的应用价值

风险管理在降低精神病房护理管理中风险事件和提高护理质量的应用价值

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目的 探讨医院采用风险管理方式完成精神病房护理管理后对风险事件以及护理质量产生的影响.方法 选取2021年3月—2023年5月在山东颐养健康集团莱芜中心医院工作的20名精神病房护理人员为研究对象.其中对2021年3月—2022年3月的20名护理人员展开传统护理管理干预,设为参照组;对2022年4月—2023年5月的20名护理人员除展开传统护理管理之外,对其给予风险管理,设为研究组.对比两组护理风险事件发生情况、护理质量评分以及管理总满意度.结果 两组分别完成护理管理后.研究组未表现出护理缺陷、意外事件、护理投诉、护理纠纷等系列风险事件;参照组表现出2起护理缺陷事件,1起意外事件,1起护理纠纷事件,1起护理纠纷事件,共发生5起护理风险事件.研究组精神病房护理人员护理质量评分较参照组高,差异有统计学意义(P均<0.05).研究组精神病房护理人员管理总满意度为100.00%(20/20),高于参照组的70.00%(14/20),差异有统计学意义(x2=4.902,P<0.05).结论 精神病房护理管理工作中风险管理方式的合理运用,可明显降低系列风险事件的发生,提升精神病房护理质量以及管理满意度.
The Application Value of Risk Management in Reducing Risk Events and Improving Nursing Quality in Psychiatric Ward
Objective To explore the effects of risk management on the risk events and nursing quality in psychiatric wards. Methods A total of twenty psychiatric ward nurses working in Laiwu Central Hospital of Shandong Health Care Group from March 2021 to May 2023 were selected as the research subjects. Among them,twenty nurses from March 2021 to March 2022 performed traditional nursing management intervention and were set as the reference group;From April 2022 to May 2023,twenty nursing staff were given risk management in addition to traditional nursing manage-ment and set as study groups. The occurrence of nursing risk events,nursing quality scores and total management satis-faction were compared between the two groups. Results After nursing management,the study group did not show nurs-ing defects,accidents,nursing complaints,nursing disputes and other risk events. In the control group,there were 2 nursing defect events,1 accident event,1 nursing dispute event,and 5 nursing risk events. The nursing quality scores of psychiatric ward nurses in the study group were higher compared with those in the reference group,and the differ-ences were statistically significant (all P<0.05). The total satisfaction rate of nursing staff management in the psychiat-ric ward of the study group was 100.00% (20/20),which was higher than 70.00% (14/20) of the reference group,and the difference was statistically significant (x2=4.902,P<0.05). Conclusion During the nursing management of psychiat-ric wards,the rational use of risk management can significantly reduce the occurrence of a series of risk events,and double improve the nursing quality and management satisfaction of psychiatric wards.

Risk managementNursing management of psychiatric wardRisk eventNursing qualityManagement satisfaction

丁静、亓仲菊、苏荣

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山东颐养健康集团莱芜中心医院精神科,山东济南 271100

风险管理 精神病房护理管理 风险事件 护理质量 管理满意度

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(17)