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优质护理服务体系在肿瘤科护士护理管理中的应用价值

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目的 观察肿瘤科护士护理管理中优质护理服务体系的应用价值.方法 选取潍坊市中医院东院区肿瘤科的22名护理人员为研究对象,2023年1—6月执行常规护理管理体系,设为基础组;2023年7—12月执行优质护理服务管理体系,设为研究组.两组护理人员为同一批,比较两组的管理效果.结果 研究组的理论知识、技能操作评分高于基础组,差异有统计学意义(P均<0.05).研究组的护理质量评分高于基础组,差异有统计学意义(P均<0.05).研究组的绩效考核评分高于基础组,差异有统计学意义(P均<0.05).研究组的管理满意度为100.00%(22/22),高于基础组的81.82%(18/22),差异有统计学意义(x2=4.400,P<0.05).结论 将优质护理服务管理体系运用到肿瘤科护理人员管理工作当中,不仅可以提升护理人员的理论认知、技能操作水平,还能切实增强护理人员护理工作质量,提高管理满意度.
The Application Value of Highquality Nursing Service System in the Nursing Management of Oncology Nurses
Objective To observe the application value of high quality nursing service system in nursing management of nurses in oncology department. Methods A total of twenty-two nurses from the Oncology Department of East Cam-pus of Weifang Traditional Chinese Medicine Hospital were selected as the study subjects. The routine nursing man-agement system was implemented from January to June 2023,and they were set as the base group. From July to De-cember 2023,the quality nursing service management system was implemented,set as research group. The two groups of nursing staff were the same batch,and the management effect of the two groups was compared. Results The scores of theoretical knowledge and skill operation in the study group were higher than those in the basic group,and the dif-ferences were statistically significant (both P<0.05). The nursing quality scores of the study group were higher than those of the basic group,and the differences were statistically significant (all P<0.05). The performance appraisal score of the study group was higher than that of the basic group,and the difference was statistically significant (P<0.05). The management satisfaction of the study group was 100.00% (22/22),higher than 81.82% (18/22) of the base group,and the difference was statistically significant (x2=4.400,P<0.05). Conclusion The application of high-quality nursing service management system to the management of nursing staff in oncology department can not only improve the theoretical cognition and skill operation level of nursing staff,but also effectively enhance the quality of nursing work,and improve management satisfaction.

Oncology departmentNursing managementHigh-quality nursing service system

姜晶、黄萍、张永静

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潍坊市中医院东院区,山东潍坊 261071

肿瘤科 护理管理 优质护理服务体系

2024

中国卫生产业
全国卫生产业企业管理协会

中国卫生产业

影响因子:0.692
ISSN:1672-5654
年,卷(期):2024.21(17)