Thinking and Practicing on the Operation Management of Internet Hospital in Public Hospitals
Objective To improve the service quality and achieve refined management of Internet hospital,to study how to establish and improve the operation and management system of the Internet Hospital in public hospitals.Methods The construction of Internet hospital operation management system was discussed by describing the operation management of Internet Hospital in Zhongshan First Hospital,including a series of measures such as top-level design,function innovation,coordination,data application,quality evaluation,and promotion operation.Results With the promotion of Internet hospital operation and management,the number of patients and service quality of Internet hospitals have improved,and customer satisfaction has increased.Conclusion A mature operation management system is very important for the development of Internet hospitals.Its management focus includes the integration of online and offline positioning of Internet hospitals,the exploration of business model,performance assessment and process innovation,the integration of management soft power and innovative technology hard power,and the promotion of service safety and quality through evaluation.
public hospitalInternet hospitaloperation management
NETL
NSTL
万方数据
