Research and Practice of Outpatient Service Optimization Based on Disease Segmentation and Precise Appointment
Purpose Break up the traditional and original single and extensive appointment mode,establish accurate appointment based on disease segmentation,to help patients accurately match the right doctors,so that the public can be"more optimistic about the disease".Methods Establish a unified number source management outsourcing platform,and introduce new concepts such as number source segmentation,disease pre-classification,multi-layer diagnosis and treatment,and cloud MDT to realize new appointment methods.Results The new reservation method includes resources by classification and hierarchical management.After implemented,the average return rate is 19.55%,the average appointment cancellation rate of 3.56%,all lower than the traditional way during the same period.Outpatient per capita 1.62 hours lower than the previous year value,the leading experts average referral rate of 20%that implemented the source segmentation and avoided the waste of medical service resources.Conclusion The outpatient service optimization based on disease segmentation and precise appointment registration,and through the appointment management by disease segmentation,can comprehensively meet the personalized diagnosis and treatment needs of patients with different diseases,which can promote the further development of hierarchical diagnosis and treatment.
disease segmentationaccurate reservationappointment managementmicro-service frameworkhierarchical diagnosis and treatment