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医院感染质控智慧管理体系使用满意度分析

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目的 建立医院感染质控智慧管理体系,基于Delone&Mclean模型评估其使用意愿及影响因素.方法 利用人工智能、大数据和云计算等信息技术,以数据中心和集成平台为基础,建设医院感染质量控制信息化平台,结合质量指标评价、质量管理团队和质量过程监测3个方面,实现医院感染质控智慧管理.以问卷调查的方式采集数据,选取偏最小二乘结构方程模型和重要性-绩效矩阵评估法来分析数据.结果 本体系实践后,医院感染发生率、中央血管导管相关感染率和导尿管相关感染率呈逐年下降趋势(P<0.05).信息质量指标(实时监测质量)、服务质量指标(提供用户培训)、满意度指标(服务质量满意度)是本体系使用意愿的改进方向.结论 医院感染质控智慧管理体系设计合理,有助于加强医院感染的预防和控制工作;同时,应以质控需求为基础,重视技术因素可持续发展,提高智慧管理体系的使用效率.
Analysis of User Satisfaction with the Smart Quality Control Management System and Model for Nosocomial Infection
Objective This study aims to establish a smart quality control management system for nosocomial infection and evaluate willingness to use and influencing factors of it based on the Delone&Mclean model. Methods By utilizing information technologies such as artificial intelligence,big data,and cloud computing,and based on data centers and integrated platforms,to build a hospital infection quality control informatization platform. This platform integrates quality indicator evaluation,quality management team,and quality process monitoring,to achieve smart management of hospital infection control. The data were collected by questionnaire survey,and analyzed using partial least squares-structural equation model and the importance-performance matrix analysis. Results After the implementation of this system,the incidence of hospital-acquired infections,central venous catheter-related infections,and catheter-associated urinary tract infections demonstrated a significant annual decline (P<0.05).Information quality indicators (real-time monitoring quality),service quality indicators (providing user training),and satisfaction indicators (service quality satisfaction) are the improvement directions for the willingness to use this system. Conclusion The hospital infection quality control smart system is well-designed,enhancing infection prevention and control. It emphasizes sustainable technical development to improve system efficiency,guided by quality control needs.

nosocomial infectionquality controlquality managementsmart hospitalstructural equation modeling

曹立娟、邹秀珍、杜锐、陈亚男、刘菁

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连云港市第一人民医院感染管理科,江苏省连云港市,222006

连云港市第一人民医院信息部,江苏省连云港市,222006

医院感染 质量控制 质量管理 智慧医院 结构方程模型

2024

中国卫生信息管理杂志
卫生部统计信息中心

中国卫生信息管理杂志

CSTPCD
影响因子:1.2
ISSN:1672-5166
年,卷(期):2024.21(6)