首页|增值化改革:政务服务提能增效的行动策略

增值化改革:政务服务提能增效的行动策略

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增值化政务服务是以服务对象需求为导向,整合政府、市场和社会多方资源,通过拓展延伸涉企服务链,为企业提供精准化、个性化服务的高效衍生政务服务形式.目前,浙江省在政务服务增值化改革方面主要围绕组建机构加强政务统筹协调、线上平台集成业务高效办理、赋码企业实现信息交互共享、事项清单明晰服务规范标准、多元协作打通"一件事"和"一类事"服务链等领域开展创新实践,并构建需求牵引、整体协同、数字赋能、质量规约等机制推动改革.为落实国务院"高效办成一件事"改革要求,政务服务增值化改革未来还需要加强政务服务需求识别能力、拓展政务服务链条、深化线上平台建设、持续提升政务服务效能等.
Expanding Coverage and Increasing Efficiency:Research on the Action Strategy of Value-Added Government Service——Based on the Case Study of Zhejiang Province
Value-added government service is an efficient derivative government service form that is oriented to the demand of service recipients,integrating government,market and social resources,and providing enterprises with precise and personalized services by expanding and extending the enterprise-related service chain.At present,Zhejiang Province's value-added government service mainly focuses on establishing an organization to strengthen the overall coordination of government affairs,integrating online platforms and business integration efficiently,assigning enterprises to realize information exchange and sharing,clarifying the service specifications and standards in the list of matters,and opening up the"one category of things"service chain through diversified collaboration.There are four operating mechanisms to carry out innovative practices and achieve reform goals,which including demand traction,overall collaboration,digital empowerment,and quality statute.In order to promote the"Efficient Completion of One Matter",the future reform of value-added government services will also require strengthening the ability to identify government service demands,expanding the government service chain,deepening the construction of online platforms,and continuously improving the efficiency of government service.

"Efficient Completion of One Matter"government servicesvalue-addedoperating mechanism

翁列恩、唐茜茜、齐胤植

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浙江工业大学公共管理学院,杭州 310023

浙江大学公共管理学院,杭州 310058

"高效办成一件事" 政务服务 增值化 运行机制

浙江省哲学社会科学规划领军人才培育课题

22QNYC15ZD

2024

中国行政管理
中国行政管理学会

中国行政管理

CSTPCDCSSCICHSSCD北大核心
影响因子:2.082
ISSN:1006-0863
年,卷(期):2024.40(2)
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