Why Does the Digital Government Create Administrative Burden?——A Review of Denmark's Digital ID Upgrade Project
In the process of digitalization by default and mandatory digitalization in countries around the world,there are widespread optimistic expectations that digital government will reduce the administrative burden in the interaction between the public and the government.However,looking at the digital identity system upgrade project in Denmark,a"best practice"country,we can find that the intentional and unintentional interest considerations and behavioral patterns of various actors have led to the formation and increase of administrative burden.The reasons are,first,the impact of different actors'role cognition and value judgment;second,the impact of automatic inequality caused by compatibility difficulties and accessibility barriers of technology application on the distribution of administrative burden;third,the potential risk of the"digital cage"brought about by the expansion of instrumental rationality in the process of constructing the digital government system.Therefore,it is necessary to reduce the administrative burden on the public and ensure the smooth progress of digital government transformation and upgrading from the perspective of establishing good corporate partnerships,firstly,the government's"core actors"in the government enterprise cooperation network must be clarified;secondly,the attention of digital government should shift towards good government civilian relations.
NETL
NSTL
万方数据
