Objective To understand the factors influencing satisfaction with hospital logistics services and explore effective ways to improve the quality of hospital logistics management.Methods In January 2020,a total of 215 self-designed electronic survey questionnaires on satisfaction with hospital logistics services were distributed.The questionnaire included basic information about respondents,such as gender,age,and educational level.It also covered three dimensions:logistics personnel image and attitude,process responsiveness and quality,and tool application and efficiency,comprising a total of 18 items.The satisfaction survey questionnaire used a Likert 5-point rating scale,and statistical analysis was conducted using SPSS 26.0.Count data were expressed as frequencies(％),analyzed using the χ2 test;normally distributed quantitative data were expressed as (xˉ)±s,and the t(F)test was used.Standardized variables of each dimension from factor analysis and the overall satisfaction score were included in a multiple linear regression model to determine the key factors influencing logistics service satisfaction.Results A total of 209 valid questionnaires were collected in this study.The lowest satisfaction was observed in the dimension of tool application and efficiency,with a score of(2.63±0.46).The highest satisfaction was in the dimension of process responsiveness and quality,with a score of(4.86±0.27),followed by personnel image and attitude dimension with a score of(4.12±0.34).The impact on the overall satisfaction score of logistics services,from the largest to the smallest,was as follows:tool application and efficiency dimension,personnel image and attitude dimension,process responsiveness and quality dimension,with standardized coefficients of 0.727,0.570,and 0.382,respectively.Conclusion The tool application and efficiency dimension have the greatest impact on satisfaction with hospital logistics services.Improvement measures should be focused on this dimension to enhance the level of hospital logistics services.
维普
万方数据