Construction of performance management modes in foreign hospitals:a qualitative analysis using NVivo
郭建铭 1董四平 2陈元 3刘庭芳3
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作者信息
1. 353000 福建省三明市,三明市第二医院
2. 国家卫生健康委医院管理研究所、福建医科大学卫生健康研究院、武汉大学政治与公共管理学院
3. 中国医学科学院北京协和医学院卫生健康管理政策学院
折叠
摘要
目的 检索国外医院绩效管理的相关文献,构建国外医院绩效管理模式,为我国医院绩效管理工作提供参考.方法 以Web of Science和中国知网数据库为数据来源,筛选出与主题密切相关的文献合计32篇.基于卓越绩效理论模型,运用内容分析法对相关文献进行文献挖掘.结果 本研究确定了领导力,战略,顾客与市场,测量、分析和知识管理,资源,过程管理和绩效结果在内的7个一级主题及其下属的19个二级主题,通过系统梳理,构建了国外医院绩效管理的卓越绩效模式.结论 国外医院绩效管理模式由领导力、战略、顾客与市场组成的"领导三角"和资源、过程管理和绩效结果组成的"结果三角"构成.此外,测量、分析和知识管理在两个三角之间起到调节作用,对绩效结果进行测量、分析和改进,促进医院绩效结果的提升.
Abstract
Objective To retrieve the literature on hospital performance management in foreign countries,analyze the hospital performance management modes,and provide a reference for the construction of an efficient hospital performance management model in China.Methods A total of 32 articles were retrieved from Web of Science and CNKI databases.Based on the performance excellence model,these articles were mined using the content analysis method.Results Seven first-level themes,including leadership,strategy,customer and market,measurement,analysis and knowledge management,resources,process management,and performance results,and 19 subordinate second-level themes were identified.Conclusion The performance management mode in foreign hospitals is composed of a"leadership triangle"(composed of leadership,strategy,and customers and market)and a"result triangle"(composed of resources,process management,and performance results).In addition,measurement,analysis,and knowledge management play a moderating role between these two triangles,promoting the improvement of hospital performance outcomes by measuring,analyzing,and modifying performance outcomes.
关键词
医院绩效/医院管理/内容分析法/卓越绩效模型
Key words
Hospital performance/Hospital management/Content analysis/Performance excellence model
维普
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