Patient satisfaction is the"gold standard"for hospital service evaluation.Surveys on patient satisfaction will help to promote the self-innovation,self-improvement,and self-upgrade of a hospital.During the information technology(IT)-based evaluation,the most concerned and most realistic problems faced by patients in healthcare-seeking can be collected via platforms in a straightforward manner,which will urge hospitals to improve their service quality.In addition,these platforms can be utilized to collect and feedback patient comments,provide guidance for more patients to choose medical treatments,and help establish a more stable foundation of trust between doctors and patients.This paper analyzes two IT-based evaluation cases(Hangzhou Medical and Health Supervision Public Information Platform and Ningxia"One-click Comment"service platform)and discusses their strength and weakness in terms of background information,construction objectives,implementation process,and technical means,with an attempt to improve and apply the IT-based evaluation methods in patient satisfaction surveys.
关键词
患者满意度/信息化测评/医疗服务质量/案例分析
Key words
Patient satisfaction/IT-based evaluation/Medical service quality/Case analysis
维普
万方数据