Objective To further define the responsibilities of hospital administrative departments via addressing common dilemma in revising department responsibilities by traditional methods.Methods A three-level model(module,sub-module,and work tasks)was used to unify the workload of departmental tasks,and the RASCI responsibility matrix was applied to define the tasks and the role involved in all the departments.The horizontal and vertical analysis functions of RASCI responsibility matrix were used to identify and locate potential problems.Results Compared with traditional departmental responsibility statements,the responsibility matrix in the three-level model exerted significant advantages in unifying workload,identifying missing,overlapping,and misaligned responsibilities,and assessing departmental division of labor.Conclusion The RASCI responsibility matrix has certain limitations in dealing with work division differences,which may be addressed by establishing an internal review mechanism.Inter-departmental checks can be used to sort out lists of responsibility disputes,which may help improve the efficiency of hospital job responsibility management.Finally,regular reviews can ensure the timeliness and accuracy of responsibilities.
关键词
公立医院/职能部门/职责分工/RASCI责任矩阵
Key words
Public hospital/Administrative department/Responsibilities division/RASCI responsibility matrix
维普
万方数据