The rapid socieoeconomic development and healthcare reform in China call for a shift of the medical services towards a"patient-centered"model.Improving the healthcare-seeking experience is essential for deepening healthcare system reform,and an urgent need of implementing the"Healthy China"strategy,and upgrading public satisfaction.Recently,the Chinese government has issued a series of medical reform policies,setting new requirements for public hospital development and upgrading the outpatient services to a higher level.Orientated by patient needs,the Affiliated Hospital of Jining Medical University has constructed an innovative outpatient service model via implementing a series of outpatient management measures such as raising service capacity,simplifying treatment processes,and strengthening smart outpatient construction.The new outpatient service model has shifted from extensive to refined management,improved hospital operations,upgraded core competitiveness,and promoted intelligent,efficient,and humanized hospital development.As a result,the service efficiency and patient satisfaction have been greatly increased.Our experience may provide reference for outpatient management in large tertiary hospitals.
关键词
患者需求/大型医院/门诊创新
Key words
Patient needs/Large hospitals/Outpatient service innovation
维普
万方数据