Objective:To construct influencing factors model of supply quality of medical equipment service based on grounded theory,so as to realize scientific,refined and standardized management of geriatric medical equipment. Methods:Based on the grounded theory of open coding,axial coding and selective coding,and taking the specific application of geriatric medical equipment as the core category,the influencing factor model of service supply quality was constructed to carry out total quality management of equipment. A total of 100 geriatric medical equipment in clinical use in Beijing Friendship Hospital were selected,and the equipment were managed from January to December 2021 by using conventional management methods,and the equipment were managed from January to December 2022 by using the grounded theoretical model. The self-designed recognition questionnaire was used to investigate the recognition scores of 4 engineers,6 doctors,10 nursing staff members,and 40 patients who used equipment for management. The defect rate of equipment management,use efficiency,management indicators,and multi-dimensional efficiency scores of the equipment were compared between the two management models. Results:The average scores of engineers,nurses,doctors,and patients who participated in the use management of grounded theoretical model were (92.25±2.14),(93.14±3.69),(92.56±3.14),and (93.58±4.36),respectively,which were higher than those of the conventional management model and the differences were statistically significant (t=18.897,13.729,12.843,9.826,P<0.05). After using the grounded theory model for management,there were 5,6,4,and 5 sets of equipment occurred packaging errors,missing equipment,damaged equipment,and insufficient supply,respectively. The defect rates of grounded theoretical model were 5％,6％,4％,and 5％,respectively,which were lower than those of the conventional management model. The differences were statistically significant (x2=6.438,12.706,11.054,10.286,P<0.05). The scores of equipment use efficiency,resource allocation,information basis,technical support,and management performance indicators of the grounded theory model were (92.68±5.36),(93.65±3.65),(94.26±4.01),(93.65±3.69),and (92.54±4.39),respectively. All were higher than those of the conventional management model,and the differences were statistically significant (t=8.729,16.856,12.113,15.593,10.358,P<0.05). The average scores for equipment use efficiency,maintenance efficiency,and repair efficiency under the management of grounded theory model were (93.65±3.26),(95.32±4.65),and (94.68±3.54),respectively,which were higher than those under the management of conventional management model,and the differences were statistically significant (t=19.915,12.362,10.686,P<0.05). Conclusion:The application of the factors model of supply quality of medical equipment service based on grounded theory can ensure the stability and safety of the equipment,and improve the quality of medical services and enhance the use efficiency of the equipment.
Grounded theoryGeriatric equipmentSupply qualityInfluencing factorsModel construction
维普
万方数据
