Construction and Application of Patient Mobile Service Station in Public Hospitals Based on Patient Experi-ence
Aiming at the drawbacks of the current hospital patient service platform in China,such as long re-search and development cycle,incoherent service operations,low usage rate,small coverage,and low degree of intelligence,the Affiliated Hospital of Qingdao University has developed an intelligent service platform based on pa-tient experience.The platform uses WeChat applet as the interface,adopts artificial intelligence,big data,cloud computing,5G communication and other core technologies,interacts with multiple clinical business systems in each hospital district,and provides patients with full-process intelligent services covering pre-diagnosis,diagnosis,and post-diagnosis,realising"one machine in hand,all services",and compensating for the shortcomings of the cur-rent patient service platform of the hospital.Service platform to make up for the shortcomings of the current hospital patient service platform.Besides,the hospital's patient service process has been optimised and management effi-ciency has been improved.
patient experienceintelligent service platformpatient services
万方数据
维普
