Analysis of the Characteristics of Patients Late for Time-scheduled Appointment in a Thoracic Surgery Clinic
Objective The characteristics of the time-scheduled appointment late arrival of outpatients in thoracic surgery at West China Hospital Sichuan University were analyzed.Methods A total of 9 378 cases of thoracic surgery patients were extracted from the HIS system of West China Hospital of Sichuan University in 2019.The normal patients were used as the control group,and the late patients were analyzed by SPSS 24.0 software.Results Age,gender,place of origin,type of consultation,consultation time,appointment method,expert level,and consultation time were the influencing factors of lateness,and the differences were statistically significant(P＜0.05).The lateness rate of patients is highest on Monday,reaching 34.6%,the lateness rate is highest between＞08:30-09:00 every morning,reaching 78.1%,and the lateness rate is highest between＞13:00-13:30 in the afternoon,reaching 65.7%.Conclusion Patients who are late for medical appointments have certain characteristics.Therefore,solutions need to be proposed based on relevant characteristics to improve patients'compliance with medical appointments within the appointment time period.
time-scheduled appointmentlate for outpatient visitspatientscharacteristics
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