基于IPA模型的三级公立医院绩效考核指标重要性和有效性认知分析
Importance-efficacy Cognitive Analysis of Performance Evaluation Indicators for Level-3 Public Hospitals based on the IPA Model
申飞虎 1王小合 2宋慧敏3
作者信息
- 1. 南方医科大学第五附属医院 广东广州 510900
- 2. 杭州师范大学公共卫生学院 浙江杭州 311121
- 3. 东莞城市学院 广东东莞 523000;澳门科技大学 澳门 999078
- 折叠
摘要
目的 研究对三级公立医院绩效考核方案中55个三级指标重要性与有效性的认知.方法 从被考核者的角度出发,采用调查问卷、重要性绩效分析(Importance Performance Analysis,IPA)和焦点小组访谈的方法对指标进行重要性和有效性认知研究.结果 重要性和有效性整体认知较高,绩效考核指标体系能较好地评价三级公立医院的发展水平.指标的重要性和有效性认知之间普遍存在差异,部分指标存在重要性、有效性认知不足的问题.结论 绩效考核政策制定方可根据政策实施情况,忽略与利益相关者关系紧密的指标后,对指标重新监测分析,进行动态调整,增减三级指标,调整指标权重,优化指标内容,使指标测量方式精准化,提高三级公立医院绩效考核评价效果.
Abstract
Objective It explores the importance and effectiveness perception of 55 third-tier indicators in the cur-rent performance evaluation system.Methods From the perspective of those being assessed,it employs survey ques-tionnaires,Importance Performance Analysis(IPA),and focus group interviews to conduct research on the impor-tance and effectiveness perception.Results The overall perception of the importance and effectiveness of third-tier in-dicators is relatively high,and the performance evaluation indicator system can effectively assess the development level of level-3 public hospitals.There is a general discrepancy between the perception of importance and effective-ness.Some third-tier indicators face issues of insufficient perception of both importance and effectiveness.Conclu-sion Performance evaluation policy formulation based on the implementation of policies and after excluding the scores of indicators closely related to stakeholders can re-monitor and analyze indicators.This allows for the addition or removal of third-tier indicators,adjustment of indicator weights,optimization of indicator content,precision in mea-suring indicators,and improvement of the performance evaluation effectiveness of level-3 public hospitals.
关键词
三级公立医院/绩效考核指标/重要性绩效分析Key words
level-3 public hospitals/performance evaluation indicators/Importance Performance Analysis引用本文复制引用
出版年
2024
NETL
NSTL
万方数据