Analysis of Influencing Factors of Digital Transformation of Outpatient Service in Shanghai Municipal Hospitals based on Technology Acceptance Model
Objective To understand the use of the corresponding scenarios of digital transformation of"convenient medical service"in Shanghai municipal hospital outpatient department from the perspective of patients,and to provide relevant suggestions for promoting digital transformation.Methods A questionnaire survey was conducted among outpatients in Shanghai municipal hospitals to understand the use of digital transformation scenarios and their cognition of digital transformation,and the hypothesis was verified from the perspectives of technology,environment and social factors through the Technology Acceptance Model.Results A total of 4 285 valid questionnaires were collected.The top three scenarios used in outpatient digital transformation are"Precise Appointment"(71.18％),"Convenient Payment"(67.47％)and"Electronic Ticket"(48.87％).Patients'positive experience of friendly interface,stable system,recommendations from relatives and friends and social media significantly and positively influenced their perceptions of technical usability and usefulness.Positive feelings of technical usability and usefulness also encouraged patients to accept and promote digital transformation more actively(P＜0.001).Conclusion The use scenario of patients'outpatient digital transformation is closer to the core medical treatment process.The construction of relevant digital scenarios requires the joint promotion of medical institutions and society.The age-appropriate process transformation for elderly patients needs to reflect humanistic care.
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万方数据
