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高质量发展背景下公立医院患者体验提升路径探讨

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患者体验被视为衡量医疗质量的重要指标,针对患者实际就医需求,通过不断创新医疗模式,发展互联网医疗服务等举措提升患者就医体验.围绕实施患者体验提升行动要求,从建设医院智慧服务平台、以效率医疗重塑就医新路径、打造连续性医疗服务体系、构建多学科联动"一站式"急危重症医疗救治体系等方面探讨公立医院改善就医体验的路径,为全面提高医疗服务水平提供参考.
Discussion on the Path of Patient Experience Enhancement in the Context of High-quality Developmentin Public Hospitals
Patient experience is regarded as an important indicator of healthcare quality,and in response to the actual needs of patients,the patient experience has been enhanced through continuous innovation of healthcare models and the development of Internet healthcare services.Focusing on the implementation of patient experience enhancement action requirements,from the construction of hospital intelligent service platform,efficiency health care to reshape the new path of medical care,to create a continuity of medical service system,to build a multidisciplinary linkage"one-stop"acute and critical care medical treatment system and other aspects of public hospitals to improve the experience of the path to improve the level of medical services.It will provide a reference for comprehensively improving the level of medical services.

patient experiencepublic hospitalshigh quality developmentintelligent service

赵颖、文静、贺丽、周书剑、黄小红

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深圳市龙岗中心医院 广东 深圳 518116

广州中医药大学深圳临床医学院 广东 深圳 518116

患者体验 公立医院 高质量发展 智慧服务

2024

中国医院管理
中国医院管理杂志社

中国医院管理

CSTPCD北大核心
影响因子:2.15
ISSN:1001-5329
年,卷(期):2024.44(8)