Satisfaction Analysis of Elderly Patients in Shanghai City under Background of Building Age-friendly Hospitals
Objective Under the background of building age-friendly hospitals,it aims to explore the satisfaction and influencing factors of elderly patients in Shanghai City,which has the highest degree of aging in China,in order to provide reference for improving the age-friendly hospitals.Methods According to the framework of building age-friendly hospitals,a survey questionnaire is designed around friendly services and friendly environment,and the Likert 5-level rating is used.Select one medical institution in the central urban area and one in the suburbs of Shanghai City,both of which are grade-A tertiary age-friendly hospitals,and outpatient patients were randomly selected to participate in the questionnaire survey.A total of 2 418 elderly patients(≥60 years old),were ultimately surveyed.Results Elderly patients'overall satisfaction with medical care,with an average score of 4.77,is very satisfactory;the ratings of friendly service and friendly environment are very good,but relatively speaking,the friendly service is better and the friendly environment is weaker.Among elderly patients,younger(60～74 years old),male,and those living in other places have higher satisfaction.Friendly service and friendly environment are both influencing factors of satisfaction,with friendly service having a greater impact weight.Conclusion Good friendly service should be maintained,and weak friendly environment should be strengthened.Continuously improve age-friendly hospitals and enhance the medical experience of elderly patients.
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万方数据
