Survey and analysis of the current awareness and service needs of pediatric patients'families towards pharmacist-managed clinics
OBJECTIVE To explore the current awareness and service needs of pediatric patients'families towards pharmacist-managed clinics(PMCs),and to provide reference for the establishment and continuous improvement of pediatric PMCs.METHODS A questionnaire survey was conducted on the"Questionnaire Star"platform,targeting families of pediatric outpatients at a tertiary grade A hospital.The survey was designed based on previous publications and practical experience.SPSS 27.0 software was used for the statistical analysis of the results.RESULTS A total of 531 valid questionnaires were collected.In terms of the awareness and willingness towards pediatric PMC,more than half of the families(52.54％)were unaware of PMC,and the vast majority(94.35％)had never experienced a PMC visit.However,most families(85.31％)considered it(very)necessary to establish pediatric PMCs.The majority of families(75.89％)were(very)willing to visit a PMC if referred by a physician.In terms of service needs,most families wished to receive specific instructions on how to use medications(88.14％)at pediatric PMCs,along with information on adverse drug reactions(78.91％),dosage(77.21％)and course of treatment(75.33％).The drug categories with the highest demand included:antipyretics(75.8％),antiallergics(73.4％),cough suppressants(68.1％),hormonal drugs(64.2％),and anti-infective drugs(58.0％).Most of the families responded that appointment should be made through medical platforms with a certain service fee(60.83％)and they preferred face-to-face verbal communication with pharmacists(84.75％).CONCLUSION There is a low level of awareness among family members of pedi-atric patients about pediatric PMCs,but there is a consensus on the necessity of establishing pediatric PMCs.The families have expressed their expected service forms and contents.Pediatric PMCs should further improve the service model and process based on service need to enhance the pediatric patients'medication adherence and satisfaction in the future.
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