New intelligent interactive pharmaceutical care model:exploration and practice
OBJECTIVE Under the background of the transformation of hospital pharmacy in the country,we should explore innovative pharmaceutical care models,open up communication channels between patients and pharmacists at home,and ensure the safety of patients'medication.METHODS Based upon existing problems in the current domestic pharmaceutical care model and the improvement of the level of pharmaceutical care,combined with the characteristics of hospital disease treatment,transfor-mation direction of pharmaceutical care was sought.Taking"Internet+"pharmaceutical care as the starting point,this paper explores the service mode,service content,service accuracy and other aspects to establish the new intelligent interactive pharma-ceutical care model.RESULTS After inputting drug information through the intelligent interactive service platform,an indepen-dently encrypted two-dimensional code for each drug can be generated.Patients do not need to pay attention to any APP,just scan the two-dimensional code above the medicine box to view the basic information of the medicine box at any time(usage and dosage,precautions,common adverse reactions,etc.),and if there is any medication problem,they can solve it by themselves through the preset common problems in the two-dimensional code or consult the pharmacist at any time.During the three years of online service from 2020 to 2022,this model has provided a total of 241 262 drug information inquiries for patients,answered 2912 patient consultations,and obtained 172 adverse drug reaction feedbacks,and the number of inquiries in 2022 is 261％higher than in 2020.CONCLUSION This innovative intelligent interactive pharmaceutical care model extends professional pharmaceu-tical care to patients,builds a bridge of communication between patients and pharmacists,and truly brings pharmacists home under the premise of ensuring patients'medication safety.
intelligent interactionpharmaceutical careinternet of thingsinternet+rational drug use
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