场景建构与技术嵌入:政务服务高质量发展实现机制研究——基于A市不动产登记改革的案例分析
Scenario Construction and Technology Embedding:Research on the Realisation Mechanism of High-Quality De-velopment of Government Services——A Case Study of Real Estate Registration Reform in City A
罗强强 1史祥禾1
作者信息
摘要
数字政府建设背景下,政务服务提供方式转型既是大势所趋,同时也存在两个难题,即技术与组织嵌合互动难、线下与线上无缝对接难.因而如何解决这两个难题是实现政务服务高质量发展的关键.对A市不动产登记改革案例研究发现,在数字政府建设过程中,场景建构与技术嵌入是政务服务高质量发展的重要实现机制.具体来说,以人民为中心的价值理性、以渐进为策略的现实选择、以科层为保障的组织基础促成了政务服务提供的场景建构,为技术与组织嵌合互动创造了条件;技术嵌入则发挥着增能场景组织变革、赋权场景多元互动的价值,为线上线下优化协同奠定了基础.
Abstract
Under the background of digital government construction,the transformation of government service delivery is a general trend,but at the same time,there are two difficulties.It is difficult to embed and interact with technology and or-ganisations,and it is difficult to seamlessly connect offline and online.Solving these two problems is the key to realising the high-quality development of government services.The case of real estate registration reform in City A shows that in the process of digital government construction,scene construction,and technology embedding,there are important realisation mechanisms for the high-quality development of government services.The value rationality of people-centredness,the re-alistic choice of gradual strategy,and the organisational foundation of sectional guarantee have contributed to the construc-tion of scenarios for the provision of government services.This creates conditions for the embedded interaction between technology and organization.The embedding of technology plays a role in the organisational change of the enabling scenari-os,empowers the value of multi-dimensional interaction of the scenarios,and lays the foundation for the optimisation of synergy between on-line and off-line.
关键词
场景建构/技术嵌入/政务服务/高质量发展Key words
scenario construction/technology embedding/government service/high-quality development引用本文复制引用
基金项目
云南大学国家级培育项目(2023YNUGSP24)
云南大学推荐免试研究生科研创新项目(TM23236810)
出版年
2024
NETL
NSTL
万方数据