首都都市圈高速铁路通勤服务满意度评价及对策
Satisfaction Evaluation and Countermeasures for High Speed Railway Commuter Service in Capital Metropolitan Area
王超 1苏琪 1唐锐 1张文睛 1宋清水2
作者信息
- 1. 北京交通大学经济管理学院,北京 100044
- 2. 中国铁路北京局集团有限公司客运部,北京 100860
- 折叠
摘要
为了解当前都市圈高速铁路通勤服务满意程度和探讨未来高速铁路通勤发展的优化方向,构建包含候车与乘坐服务、票务管理、时间效率、接驳换乘体验4个方面的高铁通勤满意度评价体系,运用因子分析-模糊综合评价法对首都都市圈高铁通勤满意度进行实证分析,得到候车乘坐服务的总体满意度较高,票务管理的总体满意度最低.揭示当前票制票价单一、接驳换乘效率低等重要影响因素,提出采用时点划分动态定价、优化通勤常客备案制度等方式优化首都都市圈高速铁路通勤服务,为提高全国都市圈高速铁路通勤运营服务质量提供了依据和建议.
Abstract
An evaluation system was developed to understand the current level of satisfaction with high speed railway commuter services in metropolitan areas.The aim is to explore the future optimization for high speed railway commuter service development.The evaluation includes four key aspects:waiting and riding services,ticketing management,time efficiency,and connection and transfer experience.The factor analysis-fuzzy comprehensive evaluation method was used to carry out empirical analysis on the satisfaction with high speed railway commuter services in the capital metropolitan area.According to the analysis,the level of satisfaction with the waiting and riding services is high while that with the ticketing management is the lowest.This reveals the major influencing factors such as a limited range of fare systems and ticket prices,as well as inefficient connections and transfers.Suggestions were put forth to enhance high speed railway commuter services in the capital metropolitan area,encompassing the implementation of dynamic pricing based on timing and streamlining the filing system for regular commuters.The study offers a basis and recommendations for enhancing the quality of high speed railway commuter operational services in metropolitan areas across China.
关键词
都市圈/高速铁路/铁路通勤/因子分析/模糊评价/满意度评价Key words
metropolitan area/high speed railway/railway commuter services/factor analysis/fuzzy evaluation/satisfaction evaluation引用本文复制引用
基金项目
北京市社会科学基金决策咨询项目(22JCB024)
出版年
2024
NETL
NSTL
万方数据