Objective:To provide a reference for improving the pharmacy service level of licensed pharmacists in retail pharmacies.Methods:A questionnaire was designed to investigate the current situation of pharmacy services of licensed pharmacists in retail pharmacies in Tianjin,and the data were statistically analyzed.Results:A total of 3021 questionnaires were distributed and 3001 valid questionnaires were recovered,with an effective recovery rate of 99.34％.College or above accounted for 86.23％,pharmacy majors 76.27％,deputy senior titles only 1.17％.All types of pharmacies in Tianjin participated in the survey carried out more detailed pharmaceutical services.However,there was insufficient education on drug safety and safe drug use in non-prescription pharmacies.In retail pharmacies dealing with prescription drugs and non-prescription drugs,licensed pharmacists only carried out oral medication guidance,and there were deficiencies in establishing drug history and tracking drug use.Chronic disease management pharmacies,the development of pharmaceutical care plan,hierarchical management of disease,regular follow-up evaluation of drug efficacy was difficult to sustain.There were still insufficient efficacy tracking and safety follow-up in medical insurance pharmacies.Complete records in DTP pharmacies and long-term follow-up were insufficient.The licensed pharmacists who access to the third-party platform of drug network trading were busy with order verification and drug allocation,and the medication replacement had not been implemented.Job satisfaction of licensed pharmacists was 87.67％,the correct recommendation rate of licensed pharmacists for proprietary Chinese medicine were 27.16％,and the knowledge related to adverse reactions and patient education knowledge were not accurate.Conclusion:The number of licensed pharmacists has developed rapidly,but the professional education structure needs to be optimized.Social pharmacies have gradually developed basic pharmaceutical care,but the level and standardization of service need to be improved.The job satisfaction of licensed pharmacists increases,but the practicing ability still has a gap.Therefore,it is proposed to encourage social pharmacies to carry out various types and levels of pharmaceutical care to meet the diversified social needs of the public;practicing pharmacists strictly abide by the bottom line of service norms and constantly improve their practicing ability and quality;the management agency should mobilize the forces of all sectors of society to enhance the professional honor of licensed pharmacists and enhance the professional attractiveness,so as to optimize the structure of licensed pharmacists,and take certain measures to effectively improve the level of pharmaceutical care of licensed pharmacists in retail pharmacies.
retail pharmacypharmacy servicessurveylicensed pharmacistteam building
NETL
NSTL
万方数据
