Demand analysis and service model construction of PIVAS pharmacy service based on Kano-QFD model
Objective To accurately and effectively identify the clinical demands of pharmacy intravenous admixture services(PIVAS)pharmacy service,design PIVAS pharmacy service model according to the demands,and improve the quality of pharmacy service.Methods PIVAS demand questionnaire was prepared for clinical nursing staff in our hospital,and attribute analysis of clinical demand was conducted out through the Kano model.Meanwhile,programme was designed based on the QFD theory with the attributes of clinical demand as the guide,and the quality house model was constructed.Results Totally 16 clinical demands were collected,improving efficiency and satisfactory communication satisfaction were the two main aspects in weighted ranking,and the PIVAS pharmacy service policy was as follows:① optimization of the intelligent prescription system;② workflow simplification;③ optimizing performance appraisal system;④ establishment of a PIVAS pharmacist-clinical communication system.Conclusion By the combination of Kano model and QFD model,we accurately translate clinical demands into PIVAS pharmacy practice to facilitate PIVAS pharmacy service driven by clinical demands.
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