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新冠病毒感染、甲流重叠时期发热门诊患者焦虑情绪及优质护理模式应用满意度调查

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目的:调查新冠病毒感染、甲流重叠时期发热门诊患者的焦虑情绪及优质护理模式应用满意度.方法:收集2023 年 2-5 月于雷州市人民医院发热门诊就诊的 736 例患者资料,根据纳排标准最终 652 例患者参与本项研究,根据就诊顺序随机分为对照组(n=326,常规护理)和优质护理组(n=326,优质护理).采用广泛性焦虑量表(GAD-7)调查患者焦虑情绪现况,中文版新型冠状病毒肺炎恐惧量表(FCV-19S-C)调查患者对新冠病毒感染恐惧程度,分析焦虑情绪与新冠病毒感染恐惧程度的相关性,采用满意度调查表对比两组患者就医满意度及医疗纠纷情况.结果:两组患者焦虑评分、焦虑程度比较,差异无统计学意义(P>0.05).两组新冠病毒感染恐惧评分及新冠病毒感染恐惧程度比较,差异无统计学意义(P>0.05).优质护理组满意度评分明显高于对照组,医患纠纷发生率低于对照组,差异有统计学意义(P<0.05).结论:新冠病毒感染、甲流重叠时期发热门诊患者焦虑程度较高,且与新冠病毒感染恐惧程度呈正相关关系,采用人物-服务-环境-教育联合的优质护理模式能够提高患者的就医满意度,减少医疗纠纷.
Survey on the Anxiety Levels of Fever Clinic Patients and the Application Satisfaction of High-quality Nursing Models during the Convergence Period of COVID-19 and H1N1 Influenza
Objective:To investigate anxiety levels of fever clinic patients and the application satisfaction of high-quality nursing models during the convergence period of corona virus disease 2019(COVID-19)and influenza A(H1N1).Method:Data of 736 patients treated in Fever Clinic of Leizhou People's Hospital from February to May 2023 were collected.Finally,652 patients participated in this study by sodium and exclusion criteria,according to the order of treatment,they were divided into control group(n=326,routine care)and quality care group(n=326,high-quality nursing).The 7-item generalized anxiety disorder scale(GAD-7)was used to investigate patients'anxiety status,and the Chinese version of the Chinese fear of COVID-19 scale(FCV-19S-C)was used to investigate patients'fear level of novel coronavirus infection,and the correlation between anxiety level and fear level of novel coronavirus infection was analyzed.The satisfaction questionnaire was used to compare the medical satisfaction and medical disputes between the two groups.Result:There were no significant differences in anxiety score and anxiety degree between the two groups(P>0.05).There were no significant differences in the score and degree of fear of COVID-19 infection between the two groups(P>0.05).The satisfaction score of the quality nursing group was significantly higher than that of the control group,and the incidence of doctor-patient disputes was lower than that of the control group,the differences were statistically significant(P<0.05).Conclusion:The anxiety levels of fever clinic patients during the convergence period of COVID-19 and H1N1 influenza is higher,which is positively correlated with the fear level of novel coronavirus infection.The combination of personal-service-environment-education of high-quality nursing model can improve patients'satisfaction with medical treatment and reduce medical disputes.

COVID-19H1N1 influenzaAnxietyFever clinicHigh-quality nursing models

游浪淑

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雷州市人民医院 广东 雷州 524200

新冠病毒感染 甲流 焦虑 发热门诊 优质护理模式

2024

中外医学研究
中国医院管理杂志社

中外医学研究

影响因子:1.149
ISSN:1674-6805
年,卷(期):2024.22(4)
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