首页|A fuzzy‑set qualitative comparative analysis (fsQCA) study on the formation mechanism of Internet platform companies’ social responsibility risks
A fuzzy‑set qualitative comparative analysis (fsQCA) study on the formation mechanism of Internet platform companies’ social responsibility risks
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NETL
NSTL
Springer Nature
In the realm of the digital economy, platform-based Internet companies leverage characteristics such as “cross-side effects” and“emerging technologies” to gain a competitive edge. However, simultaneously, they encounter challenges linked to inadequaterisk management and insufficient focus on social responsibility. However, the discussions surrounding these matters have primarilybeen confined to case studies, lacking a comprehensive understanding of the underlying mechanisms that give rise to socialresponsibility risks. This research addresses this gap by establishing a database of corporate social responsibility risks for Internetplatform companies and employs a qualitative comparative analysis method to dissect these social responsibility risks. The studyunveils that Internet platform companies can navigate low social responsibility risks through three distinct pathways: the “resourceexperiencecombining type,” the “long-term shareholder-orientation type,” and the “novel innovative advantage type.” It delvesinto the questions of what Internet platform companies should do and how they should approach corporate social responsibility invarying contexts. Furthermore, it identifies novel strategies within the domain of platform organizations and the platform economy,thus expanding the conceptual framework of corporate social responsibility driving mechanisms. This research offers valuable guidancefor government policy development directed at fostering the sustainable growth of Internet platforms. Additionally, it providesplatform companies with insights into optimizing their approaches to manage social responsibility risks in alignment with theirunique characteristics. Ultimately, it serves as a robust theoretical guide and practical illustration for addressing these pivotal issues.
CSR risksFormation mechanismfsQCAPlatform
Tongfang Lyu、Qitaisong Shen
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Business School, Hangzhou City University, 51 HuzhouStreet, Hangzhou 310015, China
Business School, Hangzhou City University, 51 HuzhouStreet, Hangzhou 310015, China||Research Center of Digital Transformation and SocialResponsibility Management, Hangzhou City University,Hangzhou, China
NETL
NSTL
Springer Nature
